We are pleased to announce from April 2020, we are able to offer new flexible cancellation terms (backed by 'Master Cancel').
This is applicable to all new bookings made after 23rd March 2020 and for all holidays starting after 1st June 2020. Both conditions must apply. Unfortunately, it does not apply to bookings with an original start date prior to 1st June 2020 that have been moved to a later date.
'Master Cancel' Terms & Conditions are as follows:
If guest cancels 61 or more days before check in date, the guest receives a refund of any monies paid less an administration fee of 10%
of the total value of the booking (eg for a booking of £1,000, £100 would be retained).
If guest cancel between 60 days and 2 days before check in date, guest receives a FULL refund of any monies paid, without any deductions.
Guests are reimbursed at check in date of original booking.
If guest cancels one day before or the day of check in date, no refund of any monies paid is possible.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed either by payment and a receipt sent to you by e-mail, or a letter of confirmation sent to you by email. PLEASE NOTE that when you book your holiday you are entering into a legally binding contract. If you are forced to cancel or cut short your holiday, for whatever reason, under the law you will be liable for the full cost of the holiday. Refunds can only be made in the event that we are able to re-let the property; any costs incurred in re-letting the property will be deducted, a minimum £50 administration charge will arise in respect of any such cancelled bookings. For your protection we advise that you take out holiday cancellation insurance.
Your accommodation is available from 4.30pm on day of arrival. You undertake to take care of the property that you are renting and will pay for any articles damaged or lost. You undertake to leave the property in a clean and tidy condition as found; if additional cottage preparation over and above normal is necessary we reserve the right to make an additional cleaning charge to cover the cost of obtaining "emergency" cleaning help to ensure the cottage is ready for the next occupants. You will vacate the property and return the keys to the owners by 10:00am on the day of departure and will settle any outstanding accounts prior to your departure.
A returnable "key" deposit of £100 is payable for each cottage booked. This will be payable as part of your final payment. The deposit will be credited to your debit or credit card, less any deductions in accordance with the paragraph above within 7 working days after departure.
It is very important to us that our accommodation meets the needs of all members of your party. Please read the access statements (accessible from each cottage description page) before proceeding with the booking and let us know if you have any queries about the layout of your accommodation etc. By agreeing to these terms and conditions we assume that the appropriate access statement has been read and that you are happy that the accommodation is suitable for all members of your party.
Prices include bed linen (excluding all cot bedding) for advertised bed spaces in accordance with number of guests staying per booking form. If an "extra bed" is required for a small child etc, there is an additional extra bed charge of £25 per week to cover provision of the bed and bedding. Beds are made up in accordance with numbers on the booking form. A change of bed linen is offered for stays of more than 7 days (so as not to intrude, we provide you with the bed linen). Towels (not for pool, hot tub or beach use) are available to hire if required at current prices. Central heating and hot water is included in the price, as required, throughout the year in respect of our farm cottages. Please click on link to Parc En Vine for details of heating in that cottage. In all cases we expect guests to ensure all electrical appliances, apart from fridges, are turned off overnight or when vacating the property during the day or on departure, for safety and to avoid waste. We reserve the right to enter cottages and turn off electrical items, eg. lights, if we see they have been left on during the day when the cottage is unoccupied.
Hot tubs and swimming pool
In cottages which have an optional hot tub, the cost of hot tub hire is £100 per week. There is an "included" and "included" price shown on the website. Hot tub hire is subject to agreement to our hot tub disclaimer which will be e-mailed separately, where hot tub hire is requested. Should the hot tub not be available due to mechanical breakage, we will refund up to £100 per week, pro rata days when not available.
The hot tub is for use by named guests staying in the hot tub cottage only. Where families/friends have booked a number of cottages, any hot tub booked can only be used by four named people in total (eg two adults from the hot tub cottage, and two adults from a "related" cottage booking). ie they are not for general "communal" use.
Hot tubs may not be used by children under 14 years old at date of commencement of holiday. Hot tubs will only be available on day of arrival if at temperature, and subject to our availability to show you the hot tub.
The swimming pool and games room is open from the start of the Easter school holidays to end of October half term at times stated. It is not available at other times of the year.
You undertake to check your accommodation before departure and remove all personal items. We can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. After 5 working days any unclaimed left property will be disposed of.
If we do locate your left item, to facilitate safe and speedy return at minimum cost, we can only return if you arrange a "My Hermes" courier https://www.myhermes.co.uk/our-services/couriers.html. This means that you can choose delivery address, a "safe" place for the parcel to be left if away from home and whether a signature is required. My Hermes also offers a parcel tracking service.
The owners reserve the right to enter the property at any time should maintenance or other circumstances make it necessary to do so.
The applicant agrees that all members of his party will abide by the conditions of pool usage that the owners have in place at the time of their stay to meet health and safety requirements and understands that non-observance of these rules will lead to withdrawal of this facility for the whole party for the duration of their stay without compensation. The use of any amenities provided by the owners is entirely at the users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them. Further, the Owners or their servants will not be liable for any act, neglect or default on the part of the Owners or any other person. The Owners will not be liable for any accident, damage, loss, injury however caused.
Parents or guardians (ie those listed as over 18 on the booking form) are responsible at all times for their children and are therefore expected to supervise them at all times, whether in their accommodation, using the pool, games room or outside play facilities. Where children under 18 are invited to take part in any animal feeding or handling, this activity is provided only on the basis that they are accompanied by a responsible adult, as for legal and insurance purposes the owners cannot provide supervision.
If you have any cause for concern during your stay you must notify us immediately, to give us an opportunity to rectify the matter. In no circumstances can correspondence be entered into regarding matters raised after your holiday has ended, or where we have been denied the opportunity to try to put matters right during your stay.
If the full rental has not been paid 60 days prior to the commencement of the letting period, then the booking is deemed to be cancelled and the deposit is forfeited and the Applicant remains liable for the full amount of the final payment. The Owners will offer the accommodation for let once more at whatever price they feel appropriate. In the event of a re-let any payment to the Applicant is entirely at the owners discretion and would be subject to an administration charge, minimum £50. When you book your holiday you are entering into a legally binding contract. If you are forced to cancel or cut short your holiday, for whatever reason, under the law you will be liable for the full cost of the holiday. Refunds can only be made in the event that we are able to re-let the property; any costs incurred in re-letting the property will be deducted. All contracts are deemed to have been made in Cornwall and are in accordance with English law. For your protection we advise that you take out holiday cancellation insurance.
If the property should not be available owing to damage by fire or storm or for any other reason so that the Owners are not able to comply with this agreement, the Owners shall refund to the Applicant the full amount of the monies paid to the Owners in advance of the holiday, or pro-rata and the Owners liability is limited to the refunding of such monies.
Most of our cottages are pet free to enable us to cater for those who suffer from allergies or require a pet-free cottage.
We do occasionally take a well behaved pet in certain cottages and out of peak season at our discretion, subject to standard dog rules of not being allowed upstairs/in bedrooms/on furniture/confined in kitchen area overnight/not left alone at anytime.
Please enquire before booking as required.
The Applicant certifies that he or she has signed the Booking Form on behalf of all persons in the party who will occupy the property during the period booked and that they are all aware, apart from infants, of the Booking Conditions. Please note that only guests entered on the booking form at the time of booking may stay in the cottage. Our website description of the property clearly indicates the maximum number of guests who may occupy it. Exceeding this number, without the owners written approval, constitutes a breach of contract and the Owners have the right to terminate the booking forthwith with all monies paid, or due, being forfeited. Bookings made through our online booking system are provisional until confirmed in writing by Trevorrick Farm Cottages.
Declaration: I declare that I am over 18 years of age and I agree that this booking is made in accordance with the conditions above and the WiFi Terms and Conditions and I agree to be held responsible for all charges.
WiFi Terms & Conditions
By using and/or activating service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.
2. Extent of the Service
2.1. All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.
2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
3 Your Use of the Service.
3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:
3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
3.1.2 contain obscene, profane or abusive language or material;
3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
3.1.5 contain material which infringe third party’s rights (including intellectual property rights);
3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
4 Child Supervision
4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
5. Criminal Activity
5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
6. Our Use of your Information
6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the the Privacy and Electronic Communications (EC Directive) Regulations 2003
7. Other Terms
7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.
7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
7.3 This agreement is governed by the law of England
Revised 10th October, 2019